Corona FAQ's

Due to the corona crisis I lost my job and cannot pay the rent. What can I do?

If you cannot pay your rent on time, you have to inform the Studierendenwerk about it not later until 10th April 2020. In this case, the Studierendenwerk will not send you an overdue notice. We will not cancel your contract because you cannot pay the rent in the months of April and May. We will find an individual agreement for those who have trouble paying their rent. But: We cannot abate your debts.

How should I pay the rent when I don’t have a bank account in Germany yet and I am not there? Is it possible to pay later when I am in Germany?

If you cannot pay your rent on time, you have to inform the Studierendenwerk about it not later until 10th April 2020. In this case the Studierendenwerk will not send you an overdue notice. The Studierendenwerk expects your rent to be paid not later until 10th May 2020

I have a dorm, and I want to have it from the beginning of April. But, I won’t be able to finish registration since the student office has been closed.

In this case, send the Studierendenwerk your letter of admission. You can hand in your certificate of study as soon as you got it. If you do not get a certificate of study you rental contract will only last until the 30th September and you need to move out until this day.

I need a social /psychological / legal consulting. Is this still possible?

Yes, our consultations are still available. Due to the corona virus we decided to offer consultations via telephone only. For an appointment please contact Dorina Nitsche: d.nitsche@stw-rw.de or via phone: 0381 4592 642.

I signed the contract for a dorm, but due to the corona crisis I cannot come to Rostock. Can I cancel the contract?

Tenats, who want to cancel their contract need to write an e-mail to the respective employee of the Studierendenwerk from whom they got their rental contract. Tell them why you want to cancel the contract. The cancellation is free of charge. If you already paid a rent or the deposit, you will get the money transferred back to your bank account. It may cause a few costs due to your bank in your home country.

I signed the contract for a dorm, but due to the corona crisis I will not be in Rostock until May. Can I postpone the contract?

Tenants, who want to change the beginning of their rental contract to the 1st May need to write an e-mail to the respective employee. The Studierendenwerk will send you a new rental contract with the fixed term of 1st May 2020 to 31st March 2021.

Is it possible that the Studierendenwerk gives financial support to me?

To be able to give you financial support, we startet a fund raising. With the donated money we can give you a grant. You need to apply for the grant. You find the application form on our website --> Social Services--> Downloads. Send your application to: coronahilfe@stw-rw.de

What rules do I need to follow during the corona crisis?

Since March, 24th 2020 in Germany the prohibition of contact took effect. That means: People are only allowed alone, with a second person not living in your flat or with people living in your flat in public spaces. Please keep a distance of at least 1.5 meters to another person and do not forget to wash your hands!

I already signed a contract for o dorm, but I am not able to be there on time. Do I still have to pay the rent?

Yes, if you want to move in in April into our student halls you have to pay the full rent for the month.

I live in one of the student halls of the Studierendenwerk and have the suspicion that I may be infected with the corona virus. What do I need to to?

If you have the suspicion that you may be infected with the corona virus, please contact your doctor and us as your landlord immediately. You are obliged to go into 14-day domestic quarantine. The local health authority will decide about further measurements.